Terms & Conditions
General and Contact Information
Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase.
If you have any questions regarding our Terms and Conditions, you are always very welcome to e-mail us at firstname.lastname@example.org.
1.Handling of Information
The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice.
You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page. By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site.
We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order.
The contractual language is English.
The prices shown on the homepage at the time of the order are the ones that apply.
3.1.Prices for residents in the European Union
All prices at ModernLights.eu are gross prices, as we are not VAT payers we provide invoice without VAT.
The total price includes the price for the products and shipping fees, where applicable. The total price is visible on the check-out page before confirming the order, as soon as you have chosen your country of destination. Our prices are automatically presented in accordance with your currency. This is based on your computer’s IP number. Applicable currencies are EUR, USD, GBP, DKK, NOK and SEK.
3.2.Prices for residents outside the European Union
If you are accessing our website from outside of the European Union, or your computer or server is located in a country outside of the European Union, the prices on our website are shown with the VAT/Sales Tax excluded. You pay the applicable import taxes and (usually very low) customs fee according to your country’s policy when your order is delivered (this does not apply for orders to Norway). You may also be charged an administrative fee by the shipping company. For residents outside of the European Union the prices are presented in EUR.
Contact your country’s customs office for more information.
3.3.Company orders and Intra-Community Acquisition
For Intra-Community Acquisition and business orders, please contact our customer service for more information regarding the order process at email@example.com
Modernlights.eu offers several payment alternatives. We accept most major payments methods. We also offer local payment methods, depending on the country of destination.
5.Refusal of transaction
To be eligible to purchase products from us on this website and form a contract, you must:
- -Be at least eighteen years of age
- -Register using your real name, phone number, e-mail address and payment details
- -Provide a shipping address that is not a PO-box or Poste restante.
- -Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method (such as PayPal or other.)
We cannot accept your order if any of the following occurs:
- -If your payment is not accepted by out applicable payment partner.
- -If we are unable to deliver for reasons out of our control – for instance, if a product has been discontinued by our supplier.
6.Ways of delivery and Availability
We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please refer to our Shipping Information.
ModernLights.com uses different suppliers when delivering products, depending on destination and kind of product. When ordering a product from ModernLights.com, you will be informed on which delivery options are available to you. Though the expected time of delivery varies between different products, you will find the expected time of delivery next to the information about the selected product. If you have ordered several products and the time of delivery varies between the different products, we will, under certain circumstances, split the order and send a part delivery of your order as soon as possible. The cost of the part delivery will in this case we paid by ModernLights.com. As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail.
We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter as well as informing you on how to modify your order.
Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes, adverse weather conditions, war, technical breakdowns, strikes, acts or restraints of government, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will of course do everything they can in order to make sure that your delivery is delivered at the soonest possible date.
7. We deliver to following countries
At the moment we delivery products just to European Union. For other countries please contact to firstname.lastname@example.org
8. Transport liability
ModernLights.com is responsible if the shipment is damaged or lost during transportation to the customer.
We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.
If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service, so that ModernLights.com is able to protect its right to satisfy claims against the transportation company.
Hidden damages are to be reported to ModernLights.com immediately after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.
9. Undelivered package
In most countries our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us. In some cases the shipment will even be stored at a service point for up to seven days to allow the customer to pick up the parcel. In this case you will be notified by the applicable shipping company. However, if the carrier was unable to deliver the package to the recipient and the parcel is returned to us, ModernLights.com has the right to charge you with the amount of 50 EUR for the return and handling costs.
Please contact our customer service at info@ModernLights.com if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.
Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint.
If you are returning a product, after agreement with one of our customer service representatives, use the original package, including a description of the damage and clearly mark the return parcel with ‘RETURN’ and your original tracking number to avoid any unnecessary customs charges. Return the parcel to the address provided by info@ModernLights.com
ModernLights.com suppliers offer guarantee or warranty on some products. Contact customer service for more information about a guarantee/warranty on a specific product.
11. Return policy/Right to cancel
If you are not completely satisfied with your products you can return them to us. ModernLights.com complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 30 days, without providing us with a reason.
The cancellation period will expire after 30 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.
To exercise the right to cancel, you must inform us info@ModernLights.com.
If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage.
You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 30 days has expired.
The right to cancel does not apply to the following kind of contract:
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
When returning a product, we strongly recommend that you use a trackable shipping service when returning a product. To avoid unnecessary costs, always mark the package with the word ”RETURN” and your original tracking number and return to address which was provided by info@ModernLights.com.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will use the same means of payment as you have used in the ordering process to issue your refund, unless you have expressly agreed otherwise with our customer service (info@ModernLights.com). There are no additional fees as a result of this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.
You can always cancel your order before the shipment has been dispatched from our warehouse. Your cancellation must be written in form of an E-mail covering all order details. Some restrictions may apply, see below. If your order is already dispatched from our warehouse, you have the right to send it back according to our return policy.
11.1 Effect of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If only a part of an order is sent as a return, the cost of delivery will not be refunded.
We will use the same means of payment as you have used in the ordering process to issue your refund, unless you have expressly agreed otherwise with our customer service. There are no additional fees as a result of this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.
12. Cancellation by us
We reserve the right to cancel the contract between us, if one of the following scenarios occurs:
– If we have insufficient stock and cannot re-order a product for delivery. For instance, when a product has been discontinued by the supplier.
– Insufficient information was provided for us to deliver the goods
– False information was provided by you in the ordering process
The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive.
We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.